Help & contact

Email us and tell us your account code, shown under your name in My account, and what you were trying to do.

Every new account starts as pending. You can browse the marketplace straight away, but buying and listing open only once our team has verified you.

How to get verified

Open My profile and add the licence your role needs, with a scan of it and any other documents:

• Suppliers: supplier business licence
• Exporters: export business licence
• International buyers: foreign company registration

Our team checks them and texts you the decision, or tells you what is still missing.

A licence is marked as expiring 30 days before it runs out. If it expires, your account is suspended automatically until our team has checked the renewed one.

Only verified sellers can list, and each market has its own sellers:

• Local market: suppliers, priced in ETB and sold by feresula (17 kg).
• Export market: exporters, priced in USD and sold by kg, ton (1,000 kg), pound (lb).

Go to My account, open My listings and choose Create listing.

You buy from Coffee to World, not from the supplier. Choose a lot, enter the quantity and press Request to buy. That quantity is held for you at Coffee to World's price, and the request appears in My account, under My orders.

We call you, then send you a contract to sign. Once it is signed, we record each step of your order, and you see them there.

Payments do not pass through the website. A payment step records that money moved; it does not move it.

If something goes wrong with an order or a sale, contact us and we will look into it.

• Use an Ethiopian mobile number, starting 09 or 07.
• To log in, use the number you signed up with. A number with no account gets a code too, but then goes on to sign up.
• A code works for 5 minutes. You can ask for a new one after 60 seconds, up to 5 times an hour.
• After 3 wrong tries a code stops working. Ask for a new one.
• Still nothing? Email hello@coffeetoworld.com with the number you are using.